Privacy Policy Nagawing – Your Data Security Is Our Priority

Welcome to nagawing's Privacy Policy. nagawing ("we", "our platform") is an online entertainment platform based in Malaysia, operating under strict data protection standards. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use the nagawing platform, our website at nagawing.vip, our mobile app, and related services we offer.

We understand that your trust is our most valuable asset. As such, we take data protection responsibilities seriously and are committed to ensuring your personal information is handled with full integrity, transparency, and respect. This policy is formulated in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data protection.

By using the Nagawing platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of our platform immediately.

Nagawing collects various types of information from our users for legitimate and clearly stated purposes. The information we collect falls into three main categories:

Information You Provide Directly:

• Full name as stated on your identification document
• Identification card or passport number
• Date of birth for age verification
• Email address and mobile number
• Current residential address
• Bank account or e-wallet details for financial transaction purposes
• KYC verification documents such as identity card photos and proof of address

Automatically Collected Information:

• Your device's IP address
• Web browser type and operating system used
• Session data and in-platform activity logs
• Deposit and withdrawal transaction records
• Game history and wagering statistics
• General location data based on IP address

Information From Third Parties: In certain cases, we may receive information about you from third-party identity verification service providers that we use to validate KYC documents and comply with anti-money laundering (AML) requirements.

Nagawing only uses your personal data for legitimate purposes that have been stated before or at the time of collection. The following are the primary purposes for which your data is used:

• Account Management: To register, verify, and manage your user account, including KYC processes required by law
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions you carry out on the Nagawing platform
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and any other illegal activities
• Service Improvement: To analyse usage patterns in order to improve platform features, technical performance, and overall user experience
• Service Communications: To send transaction notifications, security updates, account alerts, and other important service information
• Customer Support: To assist you in resolving any issues or enquiries submitted to our support team
• Legal Compliance: To fulfil legal and regulatory obligations applicable to our platform's operations in Malaysia

Nagawing will not use your data for third-party marketing purposes without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.

Nagawing takes a firm stance on the sharing of user data. We does not sell, does not rent, and does not trade your personal data to any party. However, there are limited situations where we may need to share your data:

• Trusted Service Providers: We share necessary data with payment providers, identity verification service providers, and technology partners who assist us in operating the platform. All such third parties are bound by strict confidentiality agreements
• Legal Requirements: We will disclose your data if required by a court order, regulatory authority directive, or any valid regulatory requirement under Malaysian law
• Fraud Prevention: Data may be shared with fraud prevention agencies or law enforcement authorities where there is reasonable cause to believe illegal activity has occurred
• Business Transfers: In the event of any merger, acquisition, or transfer of nagawing's business assets, user data may be transferred as part of that transaction, subject to notification to users

The nagawing platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operations
• Performance Cookies: To help us understand how users interact with our platform through anonymously collected usage data
• Functional Cookies: To save your preferences such as language, display settings, and login details for a more convenient future experience
• Analytics Cookies: Used to analyse traffic and usage patterns for the purpose of continuous platform improvement

You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality and user experience of the Nagawing platform.

Nagawing continuously invests in robust cybersecurity infrastructure to protect your personal data from unauthorised access, disclosure, modification, or destruction. The security measures we implement include:

• Data encryption in transit using TLS/SSL 256-bit protocol
• Data encryption at rest for all sensitive information
• Strict role-based access control (RBAC) for internal staff
• Regular security audits by independent third parties
• Intrusion detection system (IDS) and enterprise-grade firewall
• Two-factor authentication (2FA) for system administration access
• Well-documented security incident response procedures

While we take all reasonable precautions, no security system can guarantee 100% protection against all cyber threats. We encourage you to play your part in keeping your account secure by using a strong password and not sharing your login credentials.

As a nagawing platform user, you have certain rights regarding your personal data under Malaysia's PDPA. We fully respect and support the exercise of these rights:

To exercise any of the above rights, please contact the nagawing support team via email at [email protected] or through the in-platform live chat. We will process your request within 14 business days.

Nagawing retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account is active plus the mandatory retention period under Malaysian law
• Financial Records: Retained for a minimum of seven (7) years after the last transaction, in line with Malaysian tax and accounting legal requirements
• Security Logs: Retained for 12 months for security incident investigation purposes if required
• Marketing Data: Retained until you withdraw consent or request deletion

Upon expiry of the retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Our data deletion process follows recognised industry standards.

The nagawing platform may from time to time contain links or references to third-party websites or services, particularly in the context of game providers or payment services. It is important to understand that nagawing's Privacy Policy does not apply to those third-party websites or services.

We do not control and are not responsible for the content, privacy practices, or security policies of any third-party websites. We encourage you to read and understand the privacy policy of each third-party website you visit before providing any personal information to them.

Nagawing reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes made will take effect immediately upon publication on our platform.

For significant changes, we will endeavour to provide reasonable notice to users via in-platform notifications or your registered email. However, it remains your responsibility to review this page periodically. The "Updated" date at the top of this page will always reflect the date of the latest amendment.

Your continued use of the nagawing platform following any amendments to this Privacy Policy will be deemed as your acceptance of the updated policy. If you disagree with any changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact nagawing's Data Protection Officer (DPO) through the following channels:

When contacting us regarding privacy matters, please clearly state the nature of your request and include your registered account number to expedite the process. Our team will respond within 14 working days of receiving your request.